Shokz, previously known as Aftershokz, has gained significant popularity as a leading brand for audio devices. One of their most acclaimed products is the Aftershokz Aeropex, an exceptional pair of bone conduction earphones renowned for their comfort and top-notch sound quality. With the inclusion of Active Noise Cancellation (ANC), these earbuds provide users with approximately 8 hours of uninterrupted playtime.
After acquiring the Aftershokz Aeropex OpenRun wireless bone conduction earbuds to enhance my morning walks and cycling experiences, I encountered an issue last week when they suddenly stopped charging. In an attempt to resolve this problem, I scoured the internet for potential solutions and proceeded to experiment with a few methods to fix the charging problem without using a magnetic charger. This guide will outline some straightforward approaches to address the charging issue effectively.
Why Does My Aftershokz Headphone Not Charging?
If you find that your AfterShokz headphone is not charging, several potential culprits could be at play. The issue may arise from dirty metal contacts, a damaged magnetic charging cable, a faulty wall outlet, an incorrect USB power output, or even a damaged battery inside the Shokz earbuds.
To rectify this situation, there are a few steps you can take. First, consider using the secondary magnetic USB cable to see if the primary one is faulty. Additionally, try cleaning the metal contacts to ensure a proper connection. If the problem persists, attempting to charge the earbuds with a different power source could help identify whether the wall outlet is the root cause. Lastly, if none of the previous steps yield results, performing a reset on your AfterShokz can be useful for addressing potential software glitches.
How To Fix Aftershokz Not Charging?
After cleaning the metal contacts of my AfterShokz earbuds and magnetic charger with isopropyl alcohol and a microfiber cloth, the issue was successfully resolved. Additionally, the Shokz customer support team provided some other recommended fixes for similar charging problems. These alternative solutions may be helpful in addressing charging issues with the earbuds.
1. Clean Metal Contacts
The Aftershokz Aeropex, being a bone-conduction earphone, is prone to collecting dust and moisture from the surrounding environment over time. Unfortunately, this can lead to the formation of an insulative layer of dirt and moisture around the metal connector. As a result, when the magnetic charger attaches to the earbuds, the current is unable to flow, and the battery fails to charge. This is a common reason why Aftershokz earphones may experience charging issues.
I encountered a similar problem with my Shokz earphone, where a layer of dust was hindering the current flow. To resolve the issue, I thoroughly cleaned the metal contacts on both the earbud and magnetic charger using isopropyl alcohol and a microfiber cloth.
If you are facing a charging problem with your Aftershokz earphones, it’s recommended to clean the metal contacts with rubbing alcohol and a microfiber cloth as well. This helps to eliminate any invisible insulative layer that might have formed and enables smooth current flow during charging.
2. Try Another Magnetic Cable
Aftershokz offers two magnetic charging cables that allow convenient recharging of the earphone’s battery from any USB power source. However, as time passes, these charging cables can become damaged or frayed, resulting in the earphone failing to charge.
If you encounter charging issues with your AfterShokz, trying a new magnetic cable might reveal that the problem lies with the old damaged cable. In such a case, it’s essential to purchase a replacement cable. If you have access to a multimeter, you can also check the voltage difference across both cable terminals. A functional charging cable should register a voltage difference of approximately 5 volts.
3. Try Another Wall Outlet
When charging your Aftershokz headphones using a smartphone power adapter, it’s crucial to verify that the wall outlet is in good working condition.
To test the functionality of the wall outlet, you can plug in your smartphone or any other device and check if it charges properly. If your smartphone doesn’t charge, it indicates a higher likelihood that the wall outlet itself is faulty.
In such a situation, attempt to charge your Aftershokz headphones using a different wall outlet to see if the issue persists. If the headphones still don’t charge, it’s time to explore other potential solutions.
4. Use Another USB Hub
The Aftershokz headphones do not come with a power adapter in the box, but they can be charged using any regular smartphone adapter. It is essential to provide the earphones with a 5V or 1 Amp current to charge the battery effectively.
Using fast chargers is not recommended for charging your Aftershokz headphones, as it may lead to potential issues. If you don’t have a standard smartphone charger available, you can consider alternative charging options such as a computer USB port or a power bank to charge your Aftershokz headphones safely.
5. Reset Your Aftershokz
Aftershokz OpenRun Pro is an excellent bone-conduction headphone, ideal for activities like jogging, cycling, and motorcycle riding. Its two equalizer modes provide an enhanced comfort and immersive music-listening experience.
Occasionally, you may encounter charging or pairing issues with your AfterShokz headphone due to software glitches. To address such problems, the company frequently releases firmware updates to rectify any known bugs.
Nevertheless, a straightforward solution to fix software glitches is by performing a reset on your Aftershokz headphone. This process can help restore its functionality and resolve any software-related issues you may encounter.
Here are the steps to reset AfterShokz OpenRun/OpenSwim headphones-
- Go to your smartphone Bluetooth settings, unpair the Aftershokz, and forget the device.
- Press and hold the Volume Up button for 3 to 5 seconds until LED flashes Red and Blue.
- Now press and hold the Volume Up + Volume Down + Multifunction buttons together until you feel a vibration or beep sound.
- Power off your Aftershokz by holding the Volume Up button to finish the reset.
Congratulations! Your Aftershokz headphone has been successfully factory reset. You can now proceed to attach the magnetic charger to verify if it’s charging correctly.
6. Leave It Connected
If your Aftershokz battery has been completely drained, it may not charge immediately. In such cases, the lithium-ion battery could enter sleep mode when it discharges to zero percent.
If you’ve attempted all troubleshooting steps without success and your Aftershokz is still not charging, try attaching the magnetic charger and leave it connected for a substantial period of time, preferably at least 3 to 4 hours. This prolonged charging duration allows the battery to recover from the sleep mode and start charging normally again.
7. Contact Customer Support
Aftershokz offers a comprehensive two-year warranty on all their products purchased from authorized retailers in most countries. If your headphone is still within the warranty period, you are eligible to claim a replacement.
To initiate the warranty claim process, simply fill out the warranty claim form provided by the company. The responsive customer support team will handle your claim within two working days. In certain cases, you might be required to return the old product, but make sure to do so only after receiving an email with a prepaid return shipping label.
Once your warranty claim is processed, the company will arrange for a replacement to be delivered directly to your home.
Frequently Asked Questions
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Aftershokz does not offer battery replacement or repair services for their headphones. Nevertheless, when you purchase an Aftershokz headphone, it comes with a two-year warranty. If you encounter issues with your headphone not holding a charge within the warranty period, you can always make a warranty claim for a possible replacement.
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To preserve the battery lifespan of your Aftershokz headphone, it is crucial never to overcharge the device. Charging the battery fully typically takes approximately 1.5 hours. Therefore, it is advisable to disconnect the charger promptly once the battery is fully charged to ensure optimal battery health and longevity.
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When you connect the magnetic charger to your Aftershokz, a solid red light will indicate that it is charging. However, if the LED does not light up, it signifies that your Aftershokz is not charging, and you should refer to the troubleshooting steps mentioned above to identify and resolve the charging issue.
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The Aftershokz headphone typically takes around 1 to 1.5 hours to charge completely from 0 to 100%. Once the battery is fully charged, the indicator LED will display a solid blue light, indicating that the charging process is complete.
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Aftershokz headphones come equipped with a moisture detection sensor designed to identify any moisture presence on the metal contacts or inside the headphones. If moisture is detected, your device will vibrate and emit a beeping sound as a warning. Therefore, it is essential to dry the device thoroughly before connecting the charger to ensure proper functionality and avoid potential issues caused by moisture.
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Conclusion
Based on the provided information, it can be concluded that the Aftershokz headphone is not charging. The issue could be attributed to various factors, such as a faulty charging cable, a damaged charging port on the headphones, or a depleted battery that needs replacement. To determine the exact cause, troubleshooting steps like trying a different charging cable or connecting the headphones to a different power source should be undertaken. If the problem persists even after attempting these solutions, it is recommended to contact the manufacturer’s customer support for further assistance or consider getting the headphones inspected and repaired by a professional technician.
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