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I was drawn to the Occiam T17 wireless earbuds not only for their sleek and stylish design but also for the convenient LEDs on the case that display the battery percentage and charging status for each earbud. However, my enthusiasm took a hit when my left Occiam earbud suddenly refused to charge. Thankfully, I stumbled upon some straightforward solutions to address this common issue.
If you’ve found yourself in a similar predicament with your Occiam earbuds not charging properly within the case, there’s no need to panic. In this comprehensive guide, I will walk you through a step-by-step process to resolve the charging problems plaguing your Occiam wireless earbuds.
So, let’s dive in and explore the effective solutions that will have your Occiam earbuds charging smoothly once again. Keep reading to regain your audio experience without any hassles.
Why Are My Occiam Earbuds Not Charging?
Understanding the root causes behind the inability of wireless earbuds to charge within their case is crucial. The most prevalent reasons include improper positioning of the earbuds and the accumulation of earwax or debris around the metal contacts or charging pins. In both scenarios, the essential connection between the metal contacts on the earbuds and the charging pins in the case is obstructed, preventing the flow of electric current necessary for charging.
These metal contacts are typically located on the side of your earbuds, and during activities such as workouts, your body’s sweat can mix with airborne dust, creating an insulating layer on these charging pins. Consequently, your earbuds fail to charge as a result of this insulating barrier.
Furthermore, several other factors can contribute to the charging issue, such as dirty charging cases, outdated firmware, defective batteries, or manufacturing flaws, all of which can disrupt the charging process for your wireless earbuds. Understanding these potential causes is a crucial step in troubleshooting and resolving the problem effectively.
How To Fix Occiam Earbuds That Is Not Charging?
Having identified the potential culprits behind wireless earbuds failing to charge, let’s now explore a range of methods to address and rectify these charging issues.
1. Place Earbuds Carefully
Occiam earbuds boast a somewhat bulkier design, which means that haphazardly tossing them into their charging case can lead to charging complications. Often, users may not pay close attention when positioning their earbuds within the case, inadvertently failing to secure them onto the charging pins. This oversight results in the earbuds not charging as intended.
To address this issue, if you find that your Occiam earbuds are not charging, simply remove them from the case and reposition them carefully. While doing so, take care to select the appropriate slots within the case to ensure proper contact with the charging pins. This small adjustment can make a significant difference in the charging performance of your earbuds.
2. Clean The Metal Contacts
When you encounter the issue of your Occiam wireless earbuds, either the right or left one, not charging, it’s often due to the presence of wax buildup on the metal contacts of both the earbuds and the charging case.
To effectively resolve this problem, you can take the following steps. Begin by addressing the wax buildup on the metal contacts of your earbuds. To do this, apply a few drops of isopropyl alcohol onto a microfiber cloth and gently rub it on the metal contacts of both your left and right Occiam earbuds.
Furthermore, it’s essential to clean the charging pins within the case where your earbuds connect. After cleaning the metal contacts of both your earbuds and the charging case with isopropyl alcohol, allow 2 to 3 minutes for the alcohol to evaporate. Following this, carefully place your earbuds back into the case. This process should help eliminate the wax buildup and restore proper charging functionality to your Occiam earbuds.
3. Charge Your Case
The Occiam earbuds case features a helpful LED screen that displays the battery percentage of the case itself. If you find that your charging case has a low battery level, particularly below 30%, it’s essential to take specific steps to address the issue.
To remedy this situation, connect a USB Type-C cable to the charging case and charge it for a minimum of 80%. While doing so, you can place your earbuds back into the charging case and keep the USB-C charger connected. Allow this setup to charge for at least 2 hours or until the case is fully charged.
This method is quite effective in revitalizing the charging functionality of your Occiam earbuds. Many users have found success in resolving issues similar to a non-charging left earbud by following these steps.
4. Reset Your Earbuds
Occasionally, software glitches can also be responsible for hindering the charging process of your earbuds. Fortunately, a factory reset can effectively address these minor software issues and return your Occiam T17 earbuds to their original, fully functional state.
Here’s a step-by-step guide on how to reset your Occiam T17 earbuds:
- Access your smartphone’s Bluetooth settings.
- Locate the Occiam earbuds in the list of paired devices and unpair them. Be sure to also select the option to forget the Occiam earbuds from the device list.
- Turn off your device’s Bluetooth.
- On each Occiam earbud, press the silver button four times consecutively (four times on both the left and right earbuds).
By following these steps, you will have successfully restored your Occiam earbuds to their factory default settings. Afterward, head to your smartphone’s Bluetooth settings and pair your earbuds once again. This reset process should help resolve any software-related issues that were impeding your earbuds from charging correctly.
5. Contact Customer Support
If you’ve diligently attempted all the previously mentioned solutions, yet your Occiam earbuds continue to exhibit charging problems, this could be indicative of more significant hardware issues. The root causes may include a severely depleted earbud battery or a malfunctioning charging circuit.
In such cases, it is highly advisable to contact Occiam’s customer support for a warranty claim. To initiate this process, you can conveniently visit their official website at occiam.store. For customers located in the USA, you may also reach out to them via email at support@occiam.store.
Rest assured that the Occiam customer support team is dedicated to assisting you with any hardware-related issues and ensuring that your earbuds are functioning correctly under warranty terms.
Conclusion
I trust that you have found this guide to be informative and useful. Personally, I was able to resolve my left earbud charging issue by cleaning the metal contacts and leaving them connected to the charger for 2 hours. I recommend giving this approach a try if you encounter similar problems.
However, if none of the troubleshooting steps prove effective in resolving your earbud charging issue, I strongly encourage you to reach out to Occiam earbuds customer support for a warranty claim. They are there to assist you and ensure that your earbuds are functioning correctly under the terms of the warranty.
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