Having suspicions of a malfunction in a major appliance can be unsettling, and it can be even more discouraging when those suspicions are confirmed and the appliance is indeed not functioning properly.
As an owner of an LG dryer, you may have encountered an error code. The good news is that the LG dryer is equipped with self-diagnostic features, making it easier for you to identify and solve any issues. The diagnostic mode was specifically designed to help you troubleshoot and resolve any problems that your dryer may experience.
The purpose of this article is to provide information on the LG dryer diagnostic mode, including what it entails, how to activate it, and how it can be utilized to address appliance problems.
LG Dryer Diagnostic Mode: What Exactly Is It?
LG is demonstrating its dedication to being at the forefront of technological innovation in the field of wireless diagnostic technology. The diagnostic mode on LG’s dryer is intended to provide greater control and versatility for resolving appliance issues when there is suspicion or an actual issue arises.
Once activated, the diagnostic mode operates by conducting a series of tests on the dryer to identify the source of the issue. It searches for faults, informs the user of any detected problems, and even rectifies simple anomalies. The tests evaluate the functioning of all the system components to ensure that everything is operating as it should.
How To Enable the LG Dryer Diagnostic Mode
The self-diagnostic mode on your LG dryer can be enabled using specific button combinations on the control panel, depending on the model. The steps to enter the diagnostic mode are outlined as follows:
- Press the Power button to begin.
- To activate the diagnostic mode on the control panel, press and hold the “More time” and “Less time” keys at the same time.
- After holding the keys for approximately 3 seconds, release them.
- Upon completion of the previous steps, the dryer will enter the diagnostic mode.
- You can repeatedly press the Start button to toggle between the various functions being tested.
LG Dryer Smart Diagnosis (SDS)
The LG dryer’s smart Diagnosis feature is a tool for troubleshooting that assists users in resolving machine issues. It was introduced in 2011 as a way to enhance, not replace, the traditional troubleshooting process through the use of wireless diagnostic technology.
If you encounter an issue with your LG dryer, the Smart Diagnosis feature allows it to transmit data to your smartphone.
How does it work?
The Smart Diagnosis feature enables you to connect your dryer’s diagnostic functionality to your mobile phone. The dryer will transmit a series of sounds that can be interpreted by your smartphone to identify the problem and its source. This capability is achieved through the use of the LG Smart ThinQ™ app.
To utilize the Smart Diagnosis feature, you must download the LG Smart ThinQ™ app on your smartphone and link it to your LG dryer. The app is compatible with both iOS and Android devices.
The accuracy of the Smart Diagnosis feature, however, is dependent on various factors such as cellular phone reception, ambient noise, the acoustic environment of the room, and the location of the machine. As a result, the feature may not be able to accurately diagnose the issue with the device.
It’s important to note that the Smart Diagnosis cannot be used unless the dryer is turned on via the power button. If this is not the case, then you may need to troubleshoot without the aid of the Smart Diagnosis feature.
How To Use The LG Dryer Smart Diagnosis Feature
Regardless of the model of your LG dryer, the process of utilizing the Smart Diagnosis feature is similar. Although the specific sequence of button presses required to initiate the system analysis may vary based on the appliance, you can use the smart feature as outlined below:
- Download the LG Smart ThinQ™ app on your smartphone.
- Open the app on your phone and press the right arrow key to move to the next screen.
- Turn on your LG dryer by pressing the Power button.
- Press the Record button on your smartphone to initiate the recording.
- Position the microphone of your smartphone close to the Smart Diagnosis logo on your LG dryer.
- Hold down the Temp button on your LG dryer for approximately three seconds.
- Keep the phone close until a series of sounds are emitted from the dryer.
- Once the transmission of sounds is complete, stop the recording and view the diagnosis by navigating to the next screen through the Next button on your phone.
The Smart ThinQ™ app will provide a diagnosis of the issue with your dryer. Based on the problem detected, the app may instruct you to either:
- Resolve minor problems on your own.
- For complex issues, the app will recommend that you reach out to a technician for assistance.
Alternatively, you can opt to use the Smart Diagnosis feature through the phone call center. Simply call the LG call center and follow the instructions provided by the agent. During the call, you will hold the phone close to your dryer and wait for the transmission of tones to finish. Once the tone transmission is complete, continue the conversation with the agent, who will guide you through the next steps.
With either approach, you will be able to resolve your LG dryer issue in a more efficient manner than relying on error codes alone.
Frequently Asked Questions
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Yes, you can use the diagnostic mode through the phone call center by following the instructions provided by the agent.
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Not necessarily. Depending on the problem, the diagnostic mode may prompt you to fix minor issues independently. If the problem is complex, it may be necessary to contact a technician.
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The diagnostic mode works by transmitting data from the dryer to a smartphone through the Smart ThinQ™ app. A series of tones are emitted from the dryer, which the app can interpret to determine the source of the problem.
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The accuracy of the diagnostic mode depends on various factors, such as cellular phone reception, external noise, room acoustics, and the location of the machine.
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The diagnostic mode is available on most LG dryers, but it is best to check the specifications of your specific model to confirm.
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Yes, the Smart ThinQ™ app is compatible with both iOS and Android.
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The LG Dryer Diagnostic Mode is a troubleshooting feature on LG dryers that helps users diagnose and resolve problems with their appliance.
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Conclusion
In conclusion, the LG Dryer diagnostic mode, also known as the Smart Diagnosis feature, is an innovative troubleshooting method designed to help users solve problems with their machines. By downloading the Smart ThinQ™ app on your smartphone and following the instructions, you can quickly diagnose the issue and get an accurate solution. Whether you choose to use the app or call the LG call center, this diagnostic mode provides a more efficient approach to resolving problems with your LG dryer compared to the traditional method of interpreting error codes.
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