How To Fix Fitbit Versa 2 Not Charging? – 8 Fixes!

In the ever-evolving world of wearable technology, the Fitbit Versa 2 has emerged as a standout device, seamlessly blending fitness tracking, smartwatch capabilities, and style into one compact package. However, like any sophisticated gadget, even the Versa 2 can encounter challenges that users might find perplexing. Among these potential hiccups, one issue that has garnered attention is its reluctance to charge properly.

In this exploration, we delve into the Fitbit Versa 2, its significance as an all-inclusive health companion, and the frustrating obstacle of charging problems that some users have encountered. Understanding the intricacies of this obstacle is crucial for users and enthusiasts alike, ensuring they can make the most of this remarkable wearable and continue their journey toward a healthier lifestyle seamlessly.

Opting for the Fitbit Versa 2 over the Apple Watch was a conscious decision driven by its impressive battery life and budget-friendly nature. However, my positive experience took an unexpected turn when I encountered a battery charging issue with my Fitbit Versa 2. In an attempt to find a solution, I turned to Google and discovered that I was not alone in facing this problem; numerous other Fitbit users were grappling with similar challenges.

Thankfully, my search led me to unravel the reasons behind the Fitbit’s refusal to charge and, more importantly, how to resolve this frustrating issue. For those who might be facing a similar predicament, it’s important to know that there’s no need for panic. When your Fitbit fails to charge, rest assured that there are accessible remedies to rectify the situation.

In this comprehensive guide, I will walk you through some straightforward methods to effectively troubleshoot and resolve the Fitbit battery charging problem.

Why Is My Fitbit Versa 2 Not Charging?

Curiously, what prevents a Fitbit from charging? A malfunctioning USB hub, a worn charging cable, unclean charging pins, improper placement on the charger, or outdated firmware stand out as the primary culprits. In my personal encounter, the issue stemmed from the accumulation of dirt on the charging pins (metal contacts), resulting in the inability of my Fitbit Versa 2 to charge.

How To Fix Fitbit Versa 2 That Won’t Charge?

You’re already familiar with the typical causes behind a non-charging Fitbit. Now, let’s delve into the solutions to rectify the charging issue across various Fitbit models:

1. Place The Fitbit On The Charger

While it might seem a bit peculiar, this method can prove effective. Remove your Fitbit from the charger and then reposition it. Certain Fitbit charger models sport a square or boxy design that requires special attention.

When reattaching your Fitbit to the charger, be sure it snugly fits into place, ensuring that the charging pins on the charger align precisely with the corresponding pins on your watch. This alignment is crucial for successful charging.

2. Clean The Metal Contacts

When you examine the rear of your Fitbit Versa 2, you’ll notice four metal connectors that make contact with the charger’s metal pins. Over time, a mixture of sweat and dust can lead to the formation of a wax-like layer on these metal connectors, impeding the charging process.

To address this issue, a simple remedy exists. Apply a few drops of rubbing alcohol (isopropyl alcohol) onto a microfiber cloth and gently rub it across the backside of both the watch and the charger. This action effectively dissolves the accumulated wax residue, restoring proper contact and allowing your Fitbit to resume its charging functionality.

3. Change The USB Hub

In case you’re utilizing a USB extension board to charge your Fitbit, it’s advisable to consider switching to an alternative USB hub. The amperage rating of the USB hub on extension boards isn’t tailored to the specific requirements of individual devices. Should you encounter an “insufficient power source” error message on your Fitbit screen, the recommended steps involve either disconnecting other devices sharing the power source or experimenting with an alternative power outlet.

An effective troubleshooting strategy includes exploring the USB hub of another device, such as a power bank or laptop, known to deliver a higher amperage output. This approach can potentially alleviate the charging issue.

4. Charge With A Power Adapter

As per the manufacturer’s guidance, the optimal method for charging your Fitbit involves using a standard wall adapter. Utilizing a smartphone charger with a power rating of up to 10W is also suitable for charging your Fitbit Versa 2. It’s important to avoid utilizing a fast charger, as its elevated current output has the potential to harm the internal components of your device.

Should you lack a 10W power adapter, a viable alternative is to invest in a GaN charger. These chargers are equipped to dynamically regulate the power output based on the specific requirements of the connected device. Alternatively, you have the option to charge your Fitbit through a laptop’s USB hub, which can serve as another convenient and compatible power source.

5. Try A New Fitbit Charger

In the event that your Fitbit charging cable has experienced damage such as yanking or fraying, it’s advisable to explore the option of using a new charger. A charging cable that has frayed will likely impede the proper flow of current, leading to an inability to charge your Fitbit. If you find yourself in this situation, seeking a replacement charger for your Fitbit from platforms like Amazon or eBay can offer a viable solution to ensure seamless charging functionality.

6. Charge For 30 Minutes

Should you find your Fitbit’s battery percentage has reached 0%, it’s likely entered a rest mode. To reactivate your device, a minimum charge duration of 30 minutes is necessary.

Position your Fitbit tracker onto the charger and allow it to remain undisturbed for a period of at least 30 minutes. This uninterrupted charging interval is essential to restore your Fitbit to active functionality.

7. Restart And Reset Your Fitbit

Recognizing that your Fitbit operates as a sophisticated computing device responsible for tracking and processing diverse data, it’s important to note that software glitches can sometimes arise. Fortunately, a simple restart can often rectify such issues.

To restart a Fitbit Versa 2, adhere to the following steps:

  • Press and hold the button located on the left side of the watch’s tracker.
  • Release the button as soon as the Fitbit logo becomes visible on the screen.
  • Allow approximately 10 seconds for your device to complete the reboot process.

Once your Fitbit is rebooted, follow these steps to factory reset:

  • Swipe towards the left and then tap on “Settings.”
  • Proceed to scroll downwards and tap on “About.”
  • Scroll further down to find and select “Factory reset.”
  • To confirm this action, tap on “Reset” once again.

Patiently wait for a brief duration until the Fitbit logo emerges on the screen. After your device has been successfully factory reset, you can proceed by adhering to the on-screen prompts to initiate the setup process and establish a connection with your smartphone.

8. Contact Customer Support

If you’ve diligently attempted all the remedies outlined in this guide and yet your Fitbit remains unresponsive to charging, it’s advisable to initiate contact with customer support. In the event that your Fitbit is still under warranty, you have the option to request a replacement device.

To reach out to customer support, navigate to the official support page of Fitbit. From there, select either the Live Chat or Call Us option. Furnish all the essential details and offer a comprehensive explanation of the issue you’re encountering. The dedicated support team will then proceed to provide you with step-by-step guidance to address your concerns.


I trust that you have found this guide to be of assistance. My sincerest wish is that the charging problem you encountered with your Fitbit has now been effectively addressed. Your insights and feedback are immensely valuable; kindly consider sharing them in the comment section below.

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