Cold coffee is often disappointing, but thanks to Ember, there is a solution. They have invented a smart mug that can maintain your desired temperature for your coffee, even when you’re outdoors. The Ember Mug features a 1120 mAh Li-Polymer rechargeable battery, which can keep your beverage hot for approximately 2.5 to 3 hours.
However, there are occasional issues with charging the mug on its charging coaster. I personally encountered this problem recently, but fortunately, I came across some helpful solutions on Quora. In this guide, we will explore the reasons why the Ember smart coffee mug may not charge properly and discuss potential fixes for this issue.
How To Fix Ember Mug That Is Not Charging?
If you’re having a rough start to your morning because your Ember mug isn’t charging, there’s no need to fret. I recently encountered this issue myself and discovered some simple solutions to get it back on track.
Here’s a step-by-step guide on what to do if your Ember travel coffee mug isn’t charging:
1. Insert The Charging Coaster To Another Wall Outlet
Before taking any further steps, it’s important to double-check that your Ember charging coaster is firmly connected to a functioning wall outlet and that the switch is turned on. This is an easy oversight, as sometimes we forget to flip the switch after plugging in the charger.
Additionally, a malfunctioning wall outlet can be another potential reason why your Ember coffee mug is failing to charge. I suggest trying a different wall outlet or testing it with another device to confirm if the outlet itself is the issue.
2. Inspect Your Charging Coaster
I appreciate the convenient design of the Ember charging coaster as it eliminates the need for precise alignment each time. However, occasional issues arise where the charging pin becomes stuck and fails to connect with the metal rings on the coffee mug.
Furthermore, there are instances where the adapter cable becomes frayed, leading to a lack of power supply for the charging coaster. In such cases, if pushing down on the charging pins does not dislodge them, tapping on the back of the charging coaster should do the trick. If this approach proves unsuccessful, it becomes necessary to replace the entire charging coaster unit.
3. Clean The Metal Contacts
In the event that a few drops of coffee or tea accidentally spill and stick to the metal contacts of the charging coaster or the bottom rings of your Ember mug, it can create an insulating layer that disrupts the flow of current, resulting in charging issues.
To resolve this problem, begin by cleaning the metal contacts on the charging coaster using a microfiber cloth dipped in isopropyl alcohol. Additionally, clean the metal rings located at the bottom of the Ember smart mug.
By doing so, you will effectively remove the insulative layer and restore the proper flow of current, allowing your Ember mug to charge again. If this solution doesn’t resolve the issue, please proceed to the next set of solutions mentioned below.
4. Reset Your Ember Mug
If you have attempted to clean the metal contacts but your Ember mug still refuses to charge, it might be necessary to perform a reset. Resetting your Ember mug will restore it to its factory settings, effectively resolving any minor software glitches that may be causing the issue.
To reset your Ember mug, follow the instructions provided by the manufacturer. This process will clear any stored data and preferences, ensuring a fresh start for the device. After the reset, attempt to charge your Ember mug again and see if the problem has been resolved.
If resetting your Ember mug doesn’t solve the charging problem, there are further solutions that can be explored.
Here’s how to reset the Ember ceramic mug:
- Empty the mug of any liquid.
- Press and hold the power button (located at the bottom of the mug) until the LED flashes greenish-yellow.
- Leave the button once the light flashes white.
- Put it on the charging coaster to see whether it starts charging.
Here’s how to reset the Ember travel mug:
- Press the reset hole (located at the bottom of the mug) with a paper clip until a HELLO message appears on the LED.
- Now press and hold the reset hold with a paper clip for 10 seconds.
- Remove the paper clip once the RESET message appears on the LED.
5. Contact Ember Support
If you have exhausted all troubleshooting options without resolving the issue, it is advisable to seek professional assistance. In this case, reaching out to Ember’s customer support is recommended.
By contacting Ember’s customer support, you can explain the problem you are facing with your Ember mug and seek their assistance in resolving it. They have the expertise and knowledge to provide you with appropriate solutions or guide you through the warranty claim process.
To find the contact details for Ember’s customer support, refer to their official website. There, you will be able to locate the necessary information to reach out to them and request assistance or inquire about a potential replacement if your product is still under warranty.
Frequently Asked Questions
Table of Contents
Ember smart coffee mugs are equipped with a rechargeable Li-Polymer battery with a capacity of 1120 mAh. This battery allows the mug to maintain the liquid temperature at approximately 57°C for a duration of approximately 2.5 to 3 hours. Although Ember does not provide an official battery replacement service, it is possible to replace the battery yourself.
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Table of Contents
Ember mugs are equipped with an LED indicator that provides information about the mug’s status. When you position your Ember mug on the charging coaster, the LED will illuminate in red, indicating that it is currently being charged. Additionally, you can conveniently check the charging status by pairing the mug with your smartphone.
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Table of Contents
The Ember coffee mug is equipped with an 1120 mAh battery that requires approximately 2 hours to reach a full charge. Once fully charged, the battery can maintain the heat of your beverage for a period of 2 to 3 hours.
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Table of Contents
Performing a hard reset on your Ember mug will restore it to its original factory settings, effectively resolving any software issues present on your device. The precise method to hard reset an Ember coffee mug may differ depending on the model you own. To assist you, here is a step-by-step guide on how to reset your Ember mug:
Ember Ceramic Mug:
- Press and hold the power button (located at the bottom) until LED flashes greenish-yellow.
- Release the button once LED turns white.
Ember Travel Mug:
- Press the reset hole with a paper clip for 3 seconds.
- Release the hole once the HELLO message appears on the LED screen.
- Now, press and hold the reset hole with a paper clip for 10 seconds.
- Release the hole once the RESET message appears on the LED screen.
That’s it! Your Ember smart coffee mug has been hard reset. Now you again pair it with your smartphone to set the temperature and change other settings.
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Conclusion
In conclusion, if you encounter a situation where your Ember mug is not charging, there are several steps you can take to address the issue. First, ensure that the charging coaster is securely plugged into a working wall outlet and the switch is turned on. If the mug still doesn’t charge, try using a different wall outlet or testing the outlet with another device to rule out any issues with the electrical supply.
If there are no problems with the power source, check for any residue or spills on the metal contacts of the charging coaster and the bottom rings of the Ember mug. Clean these areas using a microfiber cloth dipped in isopropyl alcohol to remove any insulative layers that may be interfering with the current flow.
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