Why iPhone Touch Screen Not Working When Charging? – (6 Causes & Fixes)

In the fast-paced digital era, iPhones have become an integral part of our daily lives, seamlessly blending communication, productivity, and entertainment. However, the convenience they offer sometimes comes with its own set of challenges. One of the frustrating issues encountered by iPhone users is the unresponsive touch screen while the device is charging.

Imagine a scenario where you eagerly connect your iPhone to a charger, anticipating a quick top-up of battery power, only to find that the touch screen refuses to cooperate. This predicament has left many users puzzled and seeking answers. In this exploration, we delve into the potential reasons behind this phenomenon and offer insights into troubleshooting methods to regain control of your touchscreen functionality while charging your iPhone.

Why is the iPhone Touchscreen Not Working When Charging?

The unresponsiveness of an iPhone touch screen during the charging process can stem from various sources. Issues might arise from a malfunctioning power adapter, a faulty charging cable, inadequacies in the power source, overheating concerns, glitches within the iOS system, or potential hardware complications within the iPhone itself. Identifying the specific cause becomes pivotal in troubleshooting and resolving this frustrating dilemma.

How To Fix Unresponsive iPhone Touchscreen When Charging?

Before delving into potential solutions for an unresponsive iPhone touchscreen during charging, it’s essential to address the basics. Firstly, confirm that you are using an Apple-certified power adapter and cable. It’s crucial to utilize the original accessories that accompanied your iPhone, as employing third-party chargers or cables may lead to intermittent touchscreen issues. In my personal experience, I encountered problems attributed to a defective adapter, and the resolution came swiftly upon replacing it.

For users grappling with an iPhone display that remains unresponsive when connected to power, the following solutions may prove beneficial:

1. Try a new adapter

A prevalent cause of touchscreen issues during iPhone charging often lies in the usage of a defective power adapter. Apple has meticulously designed the iPhone to operate optimally with a specific power rating. If you find yourself employing an Android adapter for your iPhone charging needs, it is imperative to discontinue its use immediately. Instead, invest in a new, genuine iPhone adapter available at the Apple Store.

This precaution becomes crucial as many Android adapters tend to deliver high power outputs, optimized for swift charging of Android smartphones. However, the iPhone is specifically engineered to accommodate a 20W adapter, and deviating from this standard can result in touchscreen malfunctions. Therefore, ensuring compatibility with the designated iPhone adapter is a key step in preventing and resolving unresponsiveness issues during charging.

2. Try a new lightning cable

Perform a visual inspection of your lightning cable, and if you observe any indications of damage on the charging connector, consider trying an alternative cable. To pinpoint whether the issue resides in the power adapter or cable, experiment with power adapters and cables from other family members.

If your iPhone exhibits proper functionality with a different charger, it’s advisable to acquire a fresh set of lightning cables and an authentic Apple 20W adapter from the Apple store. This strategic replacement ensures that your charging setup aligns seamlessly with Apple’s specifications, mitigating the risk of further touchscreen unresponsiveness during charging.

3. Update iOS

Certain users encountered unresponsive screens on their iPhone 13 Pro Max devices while running iOS 15. Fortunately, Apple promptly addressed this concern by releasing a subsequent update that successfully resolved the issue.

If you find yourself experiencing touchscreen problems and are currently using outdated software, I strongly advise updating your iPhone to the latest iOS version. These updates typically incorporate numerous bug fixes and introduce new features, enhancing overall device performance.

To initiate the iOS update, navigate to Settings, select General, and then tap on Software Update. If an update is available, proceed to download and install it on your iPhone to ensure you benefit from the latest improvements and bug fixes provided by Apple.

4. Cool down your iPhone

The occurrence of an unresponsive iPhone touchscreen during charging can often be attributed to overheating. Should you notice that your iPhone feels warm to the touch, it is advisable to disconnect it from the charger and allow it to cool down for a period.

Using your iPhone during the charging process can expedite battery drainage and elevate the device’s temperature. To prevent such issues, it is recommended to abstain from engaging in resource-intensive activities, such as using demanding apps or games, while your iPhone is charging. By doing so, you contribute to maintaining an optimal temperature and reduce the likelihood of encountering unresponsiveness in the touchscreen functionality.

5. Check for water damage

Water damage is a common culprit for an unresponsive iPhone touchscreen. In the event that your iPhone has been submerged in water, promptly power it off and lay it horizontally in a dry location for a minimum of 6 hours. This allows for the potential dissipation of moisture and facilitates the drying process.

If the touchscreen issue persists after this period, it is advisable to seek professional assistance. Head to the nearest Apple store, where their experts can assess and address the water damage, providing appropriate solutions to restore your iPhone’s functionality.

6. Factory reset

An unresponsive iPhone touchscreen during charging may also result from a software glitch. In cases where other troubleshooting methods prove ineffective, resorting to a factory reset is a recommended solution.

Prior to initiating the reset, it is crucial to safeguard your data by performing a comprehensive backup, as the reset process entails the erasure of all content on your iPhone.

To conduct a factory reset, navigate to Settings, select General, then tap Reset, followed by Erase All Content and Settings. Be prepared to enter your screen lock password during this process. It’s worth noting that your iPhone may undergo multiple restarts throughout the factory reset, so there’s no cause for concern if this occurs.

7- Contact Apple support

Should your iPhone touchscreen continue to be unresponsive despite attempting various troubleshooting solutions, it is possible that a hardware issue is at the root of the problem. In such cases, seeking professional assistance becomes necessary, and the recommended course of action is to schedule a repair at the nearest Apple store. Trained technicians can assess the hardware components, identify any underlying issues, and provide the necessary repairs to restore your iPhone’s touchscreen functionality.


For those encountering an unresponsive iPhone touchscreen during charging, several solutions can be attempted. Using an original Apple charger and lightning cable is recommended for optimal results.

In my case, the issue was resolved by switching to a different adapter. If the problem persists despite these efforts, reaching out to Apple support is advised. Their expert assistance can guide you through additional troubleshooting steps or provide the necessary support to rectify the issue.

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