How To Fix Ember Mug Not Charging? – Easy Way To Fix!

In the fast-paced world we inhabit, a reliable and smart gadget can make all the difference in enhancing our daily routines. The Ember Mug, with its innovative temperature control technology, has become a beloved companion for coffee and tea enthusiasts. However, there are times when this smart mug may throw a curveball, leaving users puzzled and frustrated. One of the common concerns faced by Ember Mug owners is the unexpected issue of not charging. Imagine eagerly reaching for your favorite hot beverage only to find your Ember Mug stubbornly unresponsive.

In this article, we delve into the potential reasons behind the Ember Mug not charging, exploring troubleshooting tips to reignite the warmth in your daily sips. Whether you’re a seasoned Ember Mug owner or contemplating making this smart addition to your kitchen, understanding the nuances of its charging dilemma is crucial for ensuring a seamless and delightful experience.

Why Is My Ember Mug Not Charging?

If your Ember smart coffee mug is refusing to charge, the first step is to inspect the charging coaster setup. Verify that the coaster is firmly connected to a functional power source and is correctly plugged into the wall outlet, with the switch in the ‘on’ position.

Several factors could contribute to the charging issue, including dirty or loose charging pins, insecure screws or fittings, a malfunctioning charger, or a depleted battery. Each of these potential culprits needs careful consideration when troubleshooting the Ember mug’s charging dilemma.

How To Fix Ember Mug That Is Not Charging?

A frustrating morning can unfold when your Ember mug refuses to charge. However, fret not; I’ve encountered this issue recently and discovered some simple solutions. If you find yourself in the same situation with your Ember travel coffee mug, here’s a quick guide on what to do.

1. Insert The Charging Coaster To Another Wall Outlet

Prior to taking any troubleshooting steps, make certain that your Ember charging coaster is firmly inserted into a functional wall outlet, and ensure that the switch is turned on. Personally, I’ve sometimes overlooked switching on the wall outlet after plugging in the charger, so it’s a crucial initial check.

Additionally, a malfunctioning wall outlet frequently contributes to the Ember coffee mug’s charging issues. To address this, I suggest testing an alternative wall outlet or inserting another device to confirm the outlet’s functionality. This simple check can help rule out potential problems related to the outlet itself.

2. Inspect Your Charging Coaster

The design of the Ember charging coaster is a standout feature for me because alignment isn’t a constant concern. Despite its convenience, occasional issues arise, such as the charging pin getting stuck and failing to connect with the metal rings of the coffee mug.

Furthermore, problems may arise when the adapter cable becomes frayed, causing the charging coaster to lose power. In the event that the charging pins are pushed down, a simple fix involves tapping the back of the charging coaster to release them. However, if this doesn’t resolve the issue, replacing the entire unit becomes the necessary course of action.

3. Clean The Metal Contacts

Accidental spills of coffee or tea can lead to liquid residue adhering to the metal contacts of the charging coaster and the bottom rings. This residue forms an insulative layer, disrupting the flow of current and hindering the charging process.

If you find your Ember mug is not charging, a simple remedy involves cleaning the metal contacts on the charging coaster using a microfiber cloth dipped in isopropyl alcohol. Similarly, ensure to clean the metal rings located at the bottom of the Ember smart mug.

This cleaning process effectively addresses the current flow issue, allowing your Ember to resume charging. If, however, the problem persists, explore the additional solutions outlined below.

4. Reset Your Ember Mug

Should you find that cleaning the metal contacts hasn’t resolved the charging issue with your Ember mug, consider performing a reset. Resetting your Ember mug reinstates it to factory settings, effectively addressing any minor software glitches and restoring optimal functionality.

Here’s how to reset the Ember ceramic mug:

  • Ensure the mug is devoid of any liquid.
  • Press and hold the power button, situated at the mug’s bottom, until the LED exhibits a greenish-yellow flash.
  • Release the button once the light switches to a flashing white.
  • Place the mug on the charging coaster and observe whether it initiates the charging process.

Here’s how to reset the Ember travel mug:

  • Utilize a paper clip to press the reset hole, positioned at the mug’s bottom, until a “HELLO” message becomes visible on the LED.
  • Subsequently, press and hold the reset hole with the paper clip for a duration of 10 seconds.
  • Release the paper clip once the LED displays the “RESET” message.

5. Contact Ember Support

In the event that you’ve exhausted all troubleshooting options without resolving the issue, it’s advisable to seek professional assistance. Contacting Ember’s customer support is the next step to address and rectify the problem.

For products still within the warranty period, you may be eligible to claim a replacement for a defective unit. Locate the customer support details on Ember’s official website for prompt and effective assistance.


Typically, issues with an Ember coffee mug not charging stem from a malfunctioning charging coaster. Verify the power cord is firmly connected to a functional wall outlet, and check for any fraying in the charging cable. Additionally, ensure the metal contacts on both the charging coaster and the base of the coffee mug are clean to address charging problems.

If the charging coaster is confirmed to be in proper working order, consider performing a hard reset. This step is effective in resolving software glitches and restoring the mug to its factory settings. Should these measures prove unsuccessful, reaching out to Ember’s customer support is recommended.

Savor your piping-hot coffee!

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